NG Healthcare Staff Handbook

Your Conduct and Responsibilities

Individual Responsibilities at Work

In order to provide high quality care to our residents and to provide an enjoyable working environment for our staff it is important that we behave in accordance with our values. Following our policies and best practice, and always acting within the law, will help ensure we do the best for our residents and each other.

Raising your Concerns

If you believe that a colleague has acted inappropriately it is your responsibility to raise a concern. You can do this in the first instance by having an open, transparent and confidential meeting with your Unit Manager.

Solving Problems

Here at NG Healthcare we promote ‘treati ng others how you would like to be treated’ and respecting each other. We do know that from time to time you may need help to solve problems at work. In most cases, Managers will be able to help with problems informally, by listening and discussing them with you and exploring possible alternative solutions so if you have an issue, please talk to your Unit Manager in the first instance. However, if it is not possible to resolve problems informally there is also a formal process which is outlined in our disciplinary and grievance policies and procedures which can be found in the HR policy folder on your unit base. All of our staff have the right to representation at every disciplinary and grievance meeting, either by a recognised union representative or work colleague.

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